Privacy policy
Last updated 14 September 2026
This explains what Phone Assistant holds, why, and how to have it deleted. It is written to be read aloud, because many of our customers can't read it themselves.
What we hold
- Your name and telephone number, so we know who is calling.
- Permission to reach your Google account, if you granted it: your email, calendar, contacts, to-do list and Google Drive. This is held as an encrypted token from Google.
- A record of your calls: what was asked and what was done. We keep it so we can fix problems and improve the service.
- Delivery addresses and payment cards, if you asked us to keep them for ordering.
What we never keep
- Passwords, PINs and security codes. These are removed from every record before it is stored.
- Copies of your Drive files or contacts. They're read from Google when you ask and aren't stored by us. Files are only created or changed when you ask, after the change is read back to you, and are never deleted or shared by us.
- Your photos. The permission we are granted doesn't reach them.
How Google data is used
Phone Assistant's use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.
In plain words, information from your Google account is used only to provide the features you asked for on the telephone. It is not sold, not shared with anyone else, not used for advertising, and not used to train artificial intelligence models. Only the people needed to run and support the service can reach it, and only when there is a reason to.
Where it is kept
On servers operated by Railway in the United States. Tokens and addresses are encrypted. Payment cards added on our card page are held by our payment provider, Stripe. We keep only the card type, the last four digits and Stripe's reference to the card.
How long we keep it
Call records are kept while you are a customer, so we can answer questions about what was done. Everything is deleted when you ask.
Getting it deleted
Ring +1 484 518 2072 and say you want your account deleted. This removes your email connection, your call history and your account, and we tell Google to cancel the permission. You can also cancel the permission yourself at any time in your Google account, under Security, Third-party apps.
Children
This service is for adults. We do not knowingly register anyone under eighteen.
Changes and contact
If this policy changes, we'll tell customers on a call. For questions, ring +1 484 518 2072 or write to support@hellobuziness.com.